Published Papers - SANO Kaede

Managing tourists' perceptions of control in the business ecosystem of smart tourism

Sano, H, Sano, K, Nagata, S

The proceedings of the council for Australasian Tourism and Hospitality Education (CAUTHE) 30th Annual conference a     458 - 460   2020.02  [Refereed]

International tourists' knowledge of natural hazards

Hayato Nagai, Brent W. Ritchie, Kaede Sano, Takashi Yoshino

Annals of Tourism Research ( Elsevier BV )  80   102690 - 102690   2020.01  [Refereed]

DOI

A Generalized Approach to Tourist Ethnocentrism (GATE): Analysis of the GenE Scale for Application in Tourism Research

Kaede Sano （Part： Last author )

Journal of Travel Research   60 ( 1 ) 65 - 85   2020.01  [Refereed]

DOI

International tourists in Japan: Their increasing numbers and vulnerability to natural hazards.

Hayato Nagai, Kaede Sano, Brent W Ritchie, Takashi, Yoshino

Tourism Development in Japan: Themes, Issues and Challenges.     2020

The effect of different crisis communication channels

Kaede Sano, Hiroki Sano （Part： Lead author,　Corresponding author )

Annals of Tourism Research   79   1 - 21   2019.11  [Refereed]

DOI

Reputation and image recovery from the Great East Japan Earthquake: A long journey with high hopes

Kaede Sano

Reputation and Image Recovery for the Tourism Industry ( Goodfellow Publishers Limited )    2019.05

Exploring international tourists’ spatial behavior in Osaka

Kaede Sano, Hiroki Sano, Tatsuo Oi （Part： Lead author,　Corresponding author )

Proceedings of 2019 APacCHRIE & EuroCHRIE Joint Conference     2815 - 2817   2019.05  [Refereed]

DEVELOPMENT OF A SYSTEM THAT AUTOMATICALLY PROVIDES DISASTER PREVENTION INFORMATION TO TOURISTS AT THE TIME OF WEB BROWSING

Ritchie Brent

和歌山大学災害科学教育研究センター研究報告 = Research reports of the Center for Education and Research of Disaster Science, Wakayama University ( 和歌山大学災害科学教育研究センター )  3   24 - 31   2019.02

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日本は毎年，数多くの人が観光をしているが，地震や台風などの自然災害が起きやすい国でもある．観光地などの普段訪れることのない場所での被災は，どこに避難すればよいか分からない，どのような災害が起こりやすいか分からない，といった要因から混乱を拡大するおそれがある．そのため，観光客を対象とした防災支援システムが必要である．しかし，観光に行く前に観光地付近の防災情報まで調べる人は少ない．防災への関心が低い観光客が，防災支援システムを能動的に利用することは少ないと考えられる．そこで我々は「防災情報にさらされる」というコンセプトを提案し，その実現例として本システムDi-sarasuを開発した．本システムは，観光客がWebサイトで観光情報を閲覧した際に，その観光情報に対応する防災情報を付加する．本システムの目的は，防災に対する関心が低い観光客に防災情報を届けることである．そのため，本システムは(1)受動的に防災情報を提供するWebユーザのWebページ閲覧を妨げない，といった設計方針で開発している．本稿では，本システムの概要と，実験の結果について述べる．

DOI

PROPOSAL OF INCLUDING QUIZZES WITH NO CORRECT ANSWERS IN A DISASTER-KNOWLEDGE PROVIDING SYSTEM

Ritchie Brent

和歌山大学災害科学教育研究センター研究報告 = Research reports of the Center for Education and Research of Disaster Science, Wakayama University ( 和歌山大学災害科学教育研究センター )  3   10 - 15   2019.02

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日本は地震や台風など自然災害が発生しやすい国土であるため，平常時から防災を心がける必要がある．しかし，既存の防災システムは日本人を対象にしたものが多く，外国人観光客を対象としているものは数少ない．日本を訪れる外国人観光客は近年増加傾向にあるため，外国人観光客を対象とした防災対策が必要である．また，防災マニュアルや防災パンフレットなど，防災に関する知識を提供するツールは，一般的に正しいと考えられている防災知識を提供しているが，「状況に応じた最適な行動を考えさせる」といった仕組みはない．これらのことから，本システムでは「正解のないクイズ􀀋？？クイズ􀀌」の出題により，外国人観光客に防災について考えてもらう仕組みを提案する．

DOI

Comparing Chinese and American tourists’ spatial-temporal behavior by GPS tracking in Osaka

Kaede Sano, Hiroki Sano, Tatsuo Oi （Part： Lead author,　Corresponding author )

The Proceedings of the Council for Australasian Tourism and Hospitality Education (CAUTHE) 29th Annual Conference     517 - 521   2019.02  [Refereed]

The latest trends and future prospects of tourism management in tourism studies : A cluster analysis of frequent words' similarity

佐野 楓 （Part： Lead author,　Corresponding author )

観光学 ( 和歌山大学観光学会 )  ( 18 ) 133 - 146   2018.03  [Refereed]

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Tourism management is a critical and highlighted subject in tourism studies. In 2017, tourism management has moved into a new era with the development of technology and changed tourist behavior. This study critically analyzed 202 articles in latest tourism management, which is one of the top journals in tourism studies. The main topics found on tourism management are marketing management, tourist behavior, destination management, participation of local residents, economic effects of tourism, and tourism employees' innovation and development. Compared with previous studies, recent tourism management studies focus on the practice of new technology, the economic effects of tourism, and tourists' co-creation process. This study provides a general framework on the latest trends in tourism management and contributes to the future prospects of tourism studies.

DOI

Exploring how travel blogs influence solo Chinese tourists to visit Japan: An ethnographic study

Kaede Sano （Part： Lead author,　Corresponding author )

The Proceedings of the 28th Council for Australasian Tourism and Hospitality Education (CAUTHE)     674 - 678   2018.02  [Refereed]

The challenges of protecting international tourists in Japan: The development of a hazard information system

Hayato Nagai, Brent Ritchie, Kaede Sano, Takashi Yoshino

The proceedings of The Council for Australasian Tourism and Hospitality Education (CAUTHE) 28th Annual Conference     1 - 5   2018.01  [Refereed]

Finding the Gap between Service Companies and Cus-tomers in Terms of Social CRM: An Exploratory Study of Japan’s Tourism Industry

Kaede Sano （Part： Lead author,　Corresponding author )

The Proceedings of 5th International Conference, ICServ 2017     1 - 8   2017.07  [Refereed]

Adopting recommendations from guidebooks and WOM websites: A study of Japanese international tourists

Kaede Sano, Hayato Nagai （Part： Lead author,　Corresponding author )

The Proceedings of Asia Pacific Tourism Association (APTA) Annual Conference.     517 - 520   2017.07  [Refereed]

Social Media Commercialization in Tourism 2.0 : A Literature Review

佐野 楓 （Part： Lead author,　Corresponding author )

観光学 ( 和歌山大学観光学会 )  ( 16 ) 49 - 60   2017.03  [Refereed]

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As a result of Web 2.0 technologies' development, the commercialization of social media in tourism is believed as one of the "mega trends" which brought the era of tourism 2.0. This study reviews and analyzes the extant social media related research articles which were published in A+ and A journals in tourism field. Based on a content analysis, this study found that four main topics in this field which are tourist behavior, user-generated content (UGC), social media marketing, risk management and DMO, and other related but not highlighted topics. Research findings thoroughly demonstrate the essential use of social media in tourism marketing strategy, and this study also shows a research agenda for further studies.

DOI

Understanding tourists’ information search behavior as a risk reduction strategy: The case of international tourists in Japan

Kaede Sano, Hayato Nagai, Brent W. Ritchie （Part： Lead author,　Corresponding author )

The Proceedings of International Marketing Trends Conference     1 - 16   2017.01  [Refereed]

Does social media really enhance relationships with customers? Understanding the effects of SCRM in Japan’s tourism industry

Kaede Sano （Part： Lead author,　Corresponding author )

The Proceedings of 2016 International Conference of Asian Marketing Associations     1 - 20   2016.10  [Refereed]

Investigating the role of attitudes towards social media marketing activities and the perceived value of using social media in organizing vacations

Kaede Sano （Part： Lead author,　Corresponding author )

The Proceedings of Global Marketing Conference     1 - 16   2016.07  [Refereed]

Why do they use social media to organize vacation trip? Explore the effect of attitude, benefit and incentive on tourists’ intention of using social media

Kaede Sano （Part： Lead author,　Corresponding author )

The Proceedings of Asia Pacific Tourism Association Annual Conference     239 - 242   2016.06  [Refereed]